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Returns & Exchanges

Returns and exchanges are accepted within 14 days of delivery.

To be eligible, items must be:

• Unworn, unwashed, and unused
• In original condition with tags attached
• Free of makeup, deodorant, self-tanner, lotion, perfume, odors, pet hair, stains, or other signs of wear

Please include your name, email address, and order number inside your return package.

Neoprene Bag

If your order included a complimentary neoprene bag, it must be returned with any qualifying refund. If it is not returned, its retail value will be deducted from your refund.

If you're exchanging your item, you may keep your neoprene bag.

Return Shipping

Purchased Redo? Use the Redo Returns Portal to receive a prepaid return label.

Didn't purchase Redo? You are responsible for purchasing your own return shipping label.

Refunds

Approved refunds are subject to a 3% restocking fee and will be issued to your original payment method. Please allow 5–10 business days for your bank or card provider to process your refund.

Original shipping charges are non-refundable.

Final Sale

The following items cannot be returned or exchanged:

• Gift cards
• Final Sale items
• Accessories (unless damaged or defective)
• Promotional giveaway items

Damaged or Incorrect Orders

Please email hello@olivactive.com within 48 hours of delivery with your order number, photos, and a description of the issue, and we'll make it right.